Compuware and Savvis Expand Partnership with Gomez APM Platform
By David Dunlap
How can a company become successful? Considering the variety of business models, goods and services sold, markets and industries, this is a very difficult question to answer. We know that successes abound when the product or service meets or exceeds customer expectation, otherwise known as quality. Therefore, if producing a quality product yields success than the answer to our question was probably best summed by Peter Drucker, economist and business consultant, when he said, "Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."
When it comes to determining quality in an online product or service, we often turn toward performance monitoring software. We check to make sure our data centers are running smoothly, our servers are built to last, backed by a strong network, and everything else under the sun. We check our websites, using the latest in analytic products. We try to measure drop rates and bounce rates and the like. However, even with these efforts we wind up not seeing the entire picture.
Compuware offers a means to discover the entire picture when it comes to delivering a customer experience. With their Gomez platform, it is possible to look at different pieces of the entire chain from multiple points of presence. Points of presence help to pinpoint problems on the geographical level and more importantly, solve them.
Compuware Handles the First Mile
Gomez monitoring starts at the "first mile," the data center. Gomez can monitor application, mobile, and cloud traffic from customers and employees. Gomez offers synthetic monitoring to the deployment of agents throughout the network. These can be used to isolate problems, check chokepoints, and much more. Network, server, transaction, and even Java and .NET monitoring are all included giving users a very granular look at how their data center runs.
The Last Mile as Well
The last mile is often synonymous to the end user's experience. The last mile for a website includes everything between the user's ISP to their browser. Therefore, the last mile takes into account connection speeds, browser compatibility, system hardware, etc. A page may load up fine on broadband, but fail miserably on dial-up. As another example, a website may rely heavily on JavaScript, however, if the end user does not use or blocks JavaScript they may not see the full website.
The Gomez platform tracks the last mile meticulously by performing load testing and real user monitoring from more than 100,000 desktops, from more than 168 countries with both ISPs and major mobile carriers. Not only does it check desktop performance but mobile platforms are also taken into consideration.
And Everywhere in Between
Using more than 100+ enterprise grade nodes and data centers and the various testing points discussed earlier, the Gomez platform has the in between bits covered. Cloud? Internet health? Geographic views of web and mobile clients? Compuware's Gomez platform says yes to all of these questions. The key to finding blind spots in the pathway all center on the ability to see the application delivery chain from multiple perspectives.
For instance, let us say a company has a customer in Florida and a customer in Sweden. The company's website is hosted in Texas. The customer in Florida complains the site is loading slow. The customer in Sweden complains the applications found on the site do not load at all. Without multiple perspectives the cannot find the point of failure. They may look at their site from Texas and notice that everything is fine. If, they could see what the situation looks like in Florida they might see that the connection breaks down between ISPs and therefore may make the decision to build a lighter site. If they could look at the problem from Sweden's angle they could determine that the connection between their site and their customer is rock solid, but further investigation finds that their customer is using a script blocker, which prevents apps from loading.
Instead of guessing what the problems could be, a company can find what they really are.
Partnership with Savvis
The value of the Gomez platform was highlighted near the beginning of this month, when Savvis, one of the most successful enterprise level hosts in the world, looked to expand their Compuware partnership with the Gomez platform.
Savvis had a unique perspective. They had first partnered up with Gomez the company behind the first Gomez platform in 2009. When Gomez was bought out by Compuware, Savvis stuck around and continued to watch as the platform evolved and matured. Indeed, Savvis begin evaluating several performance platforms. According to Brent Juelich, Savvis' Senior Director of Managed Services, Savvis had evaluated some 15 tools over the past few years.
One of the things they enjoyed about Compuware's Gomez platform is that it contains the entire chain in one product. Sure it may not match specialized diagnostic suites within their niches, but it is very doubtful that those same specialized suites can give a single means of evaluating the entire application delivery chain, and do so with the same level of depth or field of view that Gomez provides. For Savvis, the Gomez platform delivers end-to-end performance monitoring, covering all the bases necessary not just for Savvis, but for their customers as well.
Gomez gives a holistic viewpoint from multiple perspectives with the ability to add agent perspectives at a good price. Compuware has faith in their product as they continue to add new features to it. Partners, such as the highly successful Savvis, also put a great deal of stock on Gomez's abilities. From what we have seen at Web Host Magazine, Gomez will live up to the expectations.
About the author, David Dunlap -
David is a prolific author of countless articles, blogs, commentaries, white papers, and reviews for well over a decade. Having written for newspapers, print and online magazines in topics ranging from marketing to business economics to search engine optimization and web design, David presented the qualifications necessary to become the Editor in Chief of Web Host Magazine & Buyer's Guide, the Hosting Authority. David uses both his unique analytical skills and indelible wit to ensure that Web Host Magazine remains a source for web host information while remaining light and entertaining.
Along with his active journalism career, he has supplied marketing and SEO consulting for companies both inside and outside of the Web Host industry.
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(Published 1/25/2012, )
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